Solutions Engineer

We are looking for a talented Solutions Engineer. You'll be excited to be part of the winning team developing and deploying the latest state-of-the-art technologies. Your duties will include understanding the customer's environments, troubleshooting the system and environment issues, designing, implementing, debugging, fixing, testing, and bringing up the Lightbits system. This includes also tight communication with the product core development and the customers helping them in understanding and deployment of Lightbits solutions. The position is based in San Jose, CA, USA

Responsibilities

  • Work with the customers, tune Lightbits solution for their needs, develop customer specific features and solved issues
  • Provide detailed specifications for proposed solutions including time and scope involved
  • Work closely with the R&D teams within the company to ensure the product is available and working properly
  • Support the company's sales organization and sales engineering in pre-sales process
  • Provide outstanding technical post-sales support
  • Analyze current technologies used within the company and develop steps and processes to improve
  • Troubleshoot the field issues and provide working solutions

Desired Skills and Experience

  • Proven experience of work with external customers
  • Familiarity with Linux operating system
  • You need to know what makes computing systems “tick” and how to push them to their limits
  • Ability to work independently and push through to completion. We value getting things done
  • Excellent knowledge and experience in multiple programming languages (e.g. C, Python, shell scripts, etc.)
  • At least three years of experience writing software that works in the real world
  • Good verbal communication skills
  • A bachelor’s degree in computer science, software engineering or related fields - or commensurate experience

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