Post-Sales Support Engineer

We are looking for a talented Post-Sales Support Engineer. As a Post-Sales Engineer, you'll be part of a winning team developing and deploying the latest state-of-the-art technologies. You will be working on systems with a direct impact on the customer experience. Your duties will include seeking resolution to problems and mitigating risk, training the customer’s technical personnel. You will help solve a variety of challenges and offer your expertise in growing the knowledge of your peers via team collaboration. This position is based in Israel.

Responsibilities

  • Being a part of Lightbits post-sales and customer success activity, working with customers to resolve complex technical issues
  • Understanding customer scenarios and collaborating closely with engineering groups to resolve the issues and developing unique solutions, always ensuring a customer obsessed experience has occurred
  • Using knowledge and experience to improve the Lightbits product supportability, quality and existing processes
  • Representing the voice of the customer
  • Writing, updating and enhancing training programs for the customers

Desired Skills and Experience

  • Proven experience working with external customers
  • Strong debugging/troubleshooting skills
  • Strong understanding of support processes – handling tickets, monitoring, processes and metrics
  • Ability to solve complex problems independently in complex, fast-paced environment
  • Understanding of network technologies and protocols (e.g., Ethernet, TCP)
  • Experience working with storage systems
  • Experience with Linux operating system administration, and Shell scripting
  • Experience with Python – advantage
  • Familiarity with system security and performance tools - advantage
  • Excellent verbal & written communication skills
  • Readiness to travel abroad
  • At least 3 years of relevant experience
  • A Bachelor’s degree in Computer Science, Software or Electrical Engineering, or related fields - or commensurate experience

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